Frequently Asked Questions

Email us at with more questions or feedback.

Orders, Shipping, Returns

How do you ship?

We ship via DPD.

How long will it take to receive my order?

Standard shipping to a UK address is 1-3 working days.

Next Day Delivery is Next Working Day. The Cut off is 12pm.

During November and December we do have an extended delivery time. This is noted at checkout.

Can I change/cancel my order?

If you need to change or cancel your order, please email as soon as possible. In most cases we are able to make changes as long as the order has not shipped. NB: Our working days are Mon-Fri so we will be unable to respond at the weekend.

What is your return policy?

We accept returns within 14 days from the delivery date. All returned items must be unused and in their original condition. We do not cover the cost of Returns. Returns can take up to 1 week from delivery to process. Once a refund has been processed, it can take 1 to 3 business days to post the refund to your bank account. Start the return process here.

Do you accept European returns?

Unfortunately we do not offer European returns at this time due to the complexities of return customs and fees.


Where are your products made?

All of our products are responsibly made in China with an experienced manufacturer known for their high quality and craftsmanship. Our factory is committed to fair working hours/pay, proper living conditions, and strong workplace safety for our workers.

How do I clean my bag?

Please use a damp cloth and mild detergent or a disinfectant wipe to spot clean. Afterwards, hang dry outdoors or in a well-ventilated area out of direct sunlight. Do not machine wash your bag because this can lead to damage.

Are your bags waterproof?

All of our bags are triple-coated with polyurethane for water-resistance. However, "water-resistant" does not mean "waterproof" because the seams are not taped so water can still seep in under extended exposure to rain. We recommend a Rain Cover or an umbrella for rain showers. 

What is the difference between the 1680D Cordura® ballistic nylon and the Gray 700D Cordura® exterior?

The "D" stands for denier and it has to do with the thickness of the fibers. The bigger the number, the thicker the fibers. Functionally for daily use, the difference in durability and water-resistance is negligible. A standard backpack uses 100D-600D fabric, so both of our fabrics are considered extremely durable and abrasion-resistant. The main difference is in the look and feel of the fabric. The ballistic nylon looks more technical and has a slight sheen while the Gray is more lifestyle and matte.

Do you have a lifetime warranty?

Yes! For evaluation, please contact us via We will provide you with a warranty claim form and the necessary information on how to send your product to us. Learn more here.